Preventative, Orthodontic, Restorative & Cosmetic Dentistry for the Entire Family.
Everyone wants to have a smile they feel good about. At Beaconhill, our passion is creating the smile you were meant to have- one that is healthy, confident, and beautiful. Our goal is to understand your individual needs and desires, and to customize your care accordingly. We strive to create long-lasting relationships that are mutually fulfilling.
Our practice provides a full range of dental services for all ages using state-of-the-art technology for your comfort and confidence. Come experience the difference that the highly-trained professionals at Beaconhill can make in your dental visits.Job Summary
As a Customer Service Supervisor, you’ll oversee daily front desk operations, manage patient relationships, and ensure excellent customer service.
You’ll lead a team of customer service representatives, providing guidance and support to ensure our clinic’s high standards are met.
Responsibilities
Supervise and train customer service representatives.
Manage patient scheduling, billing, and inquiries.
Ensure excellent customer service and patient satisfaction.
Resolve patient complaints and concerns.
Collaborate with dental staff to ensure smooth clinic operations.
Develop and implement customer service policies and procedures.
Requirements
Candidates should possess relevant qualifications.
At least 2 years of experience in customer service or front desk operations in the health sector.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment.
Knowledge of dental clinic operations is an advantage.
