MEDIPLAN Healthcare Limited is a Health Maintenance Organization incorporated in May 2000 in Nigeria to carry on the business of providing healthcare services to corporate organizations and members of the public, under a prepaid arrangement, utilizing a network of primary, secondary and specialist healthcare providers nationwide.
MEDIPLAN Healthcare Ltd is a GIANT in managed medical care delivery, and is duly accredited by the National Health Insurance Scheme (NHIS) as a NATIONAL Health Maintenance Organization to participate in the National Health Insurance Scheme. Apart from the numerous corporate clients and individual policy holders, Mediplan provides health cover for the staff and their dependants of the Federal Ministry of Works, Federal Ministry of Agriculture & Rural Development, and Federal Ministry of Labour & Productivity. We also provide coverage for men and officers of the Police Force and their dependants in Oyo, Osun and Ondo states in Nigeria.
Our goal is to elevate the quality of healthcare services to the highest level in the country at an affordable cost. It is in furtherance of this that our Company was established to fully participate in the provision of healthcare services in the country using Managed Care. This is a system of delivering a set of healthcare services to defined voluntarily enrolled clients through a network of Healthcare Providers (HCP) i.e. hospitals, clinics, pharmacies, etc. This system ensures improved health outcomes at very reasonable cost. It is a prepaid scheme, in which payment for healthcare coverage is in the form of insurance premium, which is calculated as a fixed amount per person per annum.Job Description
Provide client support services in an accurate and timely manner
Build positive and productive relationships with clients
Maintain a high level of professionalism and competence in every client interaction.
Ensure all clients have valid contracts and SLAs
Monthly Updates on new additions reconciliation
Provide up to date customer information
Social media management.
Health Enlightenment talks Proposals.
Notices and Reminders on Outstanding Premium
Handle/ Resolve Client/ Enrolee Complaints
Client Meeting/Courtesy Visitation
Make frequent client calls and visits to strengthen client relationships.
Attend to and resolve all issues from clients promptly
Work in compliance with company policies and procedures
Identify and develop new business opportunities with client contacts
Utilize effective problem solving and time management skills in client service operations
Provide support in new service offering and enhancement activities
Assist in risk assessment and mitigation activities etc.
Requirements
Interested candidates should possess relevant qualifications with 2 – 4 years work experience.
