Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.Job Summary
We are seeking an Associate Site Reliability Engineer (SRE) to join our team and ensure our production systems run smoothly and reliably.
You’ll balance real-time incident response with strategic engineering work to achieve sustainable and scalable service reliability.
What you’ll get to do
Participate in on-call rotations to detect, triage, and resolve service degradations and outages in live production environments.
Investigate and resolve application issues escalated from L1/L2 support teams, focusing on performance bottlenecks, service behavior anomalies, and production system failures.
Write SQL queries to investigate issues, analyze application performance, and support business teams with data-driven insights from production systems.
Create and maintain monitoring dashboards and alerts to proactively identify issues before they impact users.
Document incident resolutions, operational procedures, and troubleshooting runbooks based on real production scenarios.
Contribute to automation projects that eliminate manual operational tasks and improve system reliability and efficiency.
To succeed in this role, you should have
1-3 years of experience supporting live production environments as a Technical Support Engineer, Site Reliability Engineer, Software Developer or similar roles with direct production system responsibility.
Strong understanding of distributed system concepts: HTTP/REST APIs, databases, networking, microservice architecture, message queues.
Strong ability to write and understand SQL queries to analyze data and troubleshoot issues within relational databases (e.g., MySQL, PostgreSQL).
Excellent critical thinking and troubleshooting abilities. You should be able to approach problems methodically and logically.
Experience with production monitoring tools, log analysis, and system observability.
Basic knowledge of at least one scripting or programming language (e.g., Python, Bash) would be a good advantage.
