BFREE AFRICA is focusing on consumers’ financial health by building a tech-enabled ethical credit management company that makes collection processes in Africa more scalable, efficient and user-friendly.
Job Description:
Manage a high volume of incoming customer calls for all inquiries about products and services.
Negotiate with customers to facilitate recovery
Analyze all customer issues and assist in resolving them within the required timeframe.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarise them to be presented to management.
Maintain knowledge of all customer requirements and provide appropriate solutions.
Maintain accuracy of all data and verify the same for all customer services.
Analyze all issues and recommend alternative solutions to ensure quick resolution.
Requirements:
Applicants must be fluent in speaking Hausa language.
Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
Excellent typing Skills.
Experience in a loan recovery/collections work environment is an added advantage.
Working knowledge of Google Workspace.
Excellent communication and negotiating skills.
Good listening skills and superb questioning techniques.
Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu
Compensation:
Base salary of 75,000 NGN gross per month
Performance-based bonus of NGN68K based on eligibility.
HMO
Academic Qualifications:
B.Sc./HND/OND/NCE in any field.
