MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.
Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi-cultural knowledge and global delivery resource – whenever required.
MacTay’s approach is to work together in partnership with our clients, we aim to be in it for the long term but firmly believe that partnerships are created by ensuring that our clients are able to develop the capability to sustain and drive solutions we co create with them.
We always have an ‘exit strategy’ – ways to provide our clients with the opportunity to pick up the solution and run with it themselves, while making ourselves available anytime we are invited for advice. It is precisely this approach which has led to some clients choosing to work with us for many years, knowing that we are there to support them in their chosen journey.Job Brief
As a Customer Service Officers (Call Center) you will be required to provide excellent customer service to the company’s subscribers by answering inquiries, resolving complaints, offering product information, and assisting with account management through phone calls, emails, or live chat, while adhering to company’s standards and achieving set performance metrics like call resolution rates and customer satisfaction levels.
Responsibilities
Answering customer calls regarding billing issues, service inquiries, product information, account updates and complaints.
Identifying the root cause of customer problems, providing solutions and ensuring timely resolution within the company’s guidelines
Actively offering relevant organization products and services to customers based on their needs and current plan
Accurately documenting customer interactions, including details of inquiries, complaints and resolutions in the CRM system
Maintaining high levels of customer service by meeting established quality metrics like call handling time, first contact resolution and customer satisfaction
Keeping up to date with the latest company’s products, services, policies, and system updates to provide accurate information to customers.
Requirements and Skills
Bachelor’s degree in any field of study.
0 – 1 year of working experience.
Excellent communication and interpersonal skills.
Strong listening and problem-solving abilities.
The ideal candidate must have completed NYSC
Knowledge of customer service principles and practices
