The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy.
We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understating of the socio-demographic environment which has contributed to our success as a marketing organization.
We understand that purchasing our products often represents a large-scale investment on the part of our customers and even our corporate clients. Offering them high quality products and services that meet their expectations requires us to have a deep understating of their needs and a commitment to excellence throughout the organization.
Distribution and Reach have always been core to our selling strategy, and today represent our key strengths as a customer-centric organization. Operating from eight branches in Nigeria, our products can be found in every corner of the country and are augmented by the same level of service regardless of how far they are from the Head Office.Job Summary
We are seeking a proactive and persuasive Telesales Officer to drive phone-based sales by responding to customer inquiries and initiating contact with prospective clients.
A key requirement for this role is the ability to fluently speak at least two major Nigerian languages (e.g., Yoruba, Igbo, Hausa, etc.) to effectively communicate with a diverse customer base.
Key Responsibilities
Make outbound calls to potential customers and handle inbound inquiries professionally.
Present, promote, and sell products/services over the phone.
Build and maintain customer relationships to encourage repeat business.
Identify customer needs and provide appropriate product recommendations.
Meet or exceed daily/weekly/monthly sales targets.
Accurately update and manage customer records in the CRM system.
Handle customer objections and complaints with patience and professionalism.
Report feedback from customers and suggest improvements to sales strategy.
Requirements
Minimum of SSCE / OND; a degree is an advantage.
Proven experience in telesales or any customer-facing sales role.
Fluency in at least two (2) major Nigerian languages is mandatory.
Excellent verbal communication and interpersonal skills.
Strong persuasion and negotiation abilities.
Comfortable working with sales targets and under pressure.
Basic computer literacy (MS Office, CRM systems, etc.)
Preferred Languages:
Candidates who can fluently speak any two of the following will be prioritised:
Yoruba
Igbo
Hausa
