We are seeking a versatile and experienced Product & Technology Operations Manager to lead the development and management of digital platforms, while ensuring smooth and secure IT operations across the organization. This is a hands-on, mid-level role that blends product ownership with IT infrastructure coordination, ideal for a self-driven professional with a strong track record in managing digital tools and internal systems.
The successful candidate will lead innovation across our digital products, such as an election-technology platform and the Africa Female Founder Monitor, while overseeing core IT functions, supporting cross-functional teams, and ensuring the organization’s digital infrastructure effectively supports its growing programmatic and operational needs.
Key Responsibilities
Product Management & Innovation
Lead end-to-end product development for the organization’s digital platforms, from concept through launch and iteration.
Define and manage product roadmaps in alignment with organizational objectives and user feedback.
Collaborate with developers, designers, program teams, and external vendors to deliver impactful, user-friendly products.
Manage product testing, analytics, user support, and continuous improvements.
Ensure platforms are accessible, secure, and scalable.
IT Operations & Digital Infrastructure
Oversee core IT functions, including system access, hardware/software setup, and network stability.
Coordinate with IT vendors and service providers to ensure effective support and problem resolution.
Implement and enforce data security, access controls, and backup protocols.
Maintain up-to-date records of digital assets, user licenses, and hardware inventory.
Systems & Tool Integration
Support the integration and optimisation of platforms and collaboration tools (e.g., SharePoint, Notion, Google Workspace, Microsoft 365).
Provide onboarding and basic training for staff on key platforms and tech protocols.
Work cross-functionally to streamline workflows and improve organisational efficiency through technology.
Reporting, Documentation & Compliance
Maintain technical documentation for digital platforms and IT systems.
Monitor usage data and generate product/tech-related reports to inform decision-making.
Ensure compliance with internal IT policies, data protection regulations, and donor requirements.
Requirements
Minimum of 5 years’ experience in product management, IT operations, or digital project delivery.
Proven experience leading digital product development or platform management.
Strong knowledge of IT systems, infrastructure, cloud-based tools, and digital security best practices.
Experience with digital collaboration tools, CMS platforms, and user experience design is a plus.
Strong analytical, problem-solving, and cross-functional coordination skills.
Ability to work independently and deliver results in a fast-paced, mission-driven environment.
Preferred
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Experience in civic-tech, social impact organisations.
Familiarity with the digital governance and entrepreneurship ecosystem in Africa.
