Alpha’s Touch Laundry Service is an indigenously owned laundry outfit. Located in the central part of Lagos, Nigeria. We pride ourselves in offering “quality & affordable” laundry services within the city, with pickup & delivery options. A larger percentage of our clientele are working-class people, who outsource their laundry needs / worries.Job Summary
We are looking for a smart, friendly, and persuasive Contact Center Officer to join our team.
You will be the first point of contact for customers, handling inquiries, complaints and following up on customers through outbound calls and telemarketing.
Key Responsibilities
Answer all inbound calls & messages relating to inquiries and complaints from customers, promptly and professionally.
Make outbound calls to potential customers to promote our laundry services & increase our clientele.
Handle & manage the company’s social media pages, including DMs and content postings.
Explain services, prices, and promotional offers clearly to potential customers.
Keep accurate records of customer interactions and maintain the customer database.
Assist in scheduling pickups and deliveries with the dispatch team.
Resolve basic complaints or escalate issues where necessary.
Provide feedback to the management team on common customer concerns and ideas for service improvement.
Requirements
OND / HND / BSc Degree from a well known & verifiable Nigerian Institution.
Excellent verbal communication skills (fluent in English, and preferably Yoruba or Pidgin).
Understanding the use of Social media is an added advantage.
Confident, persuasive, and customer-friendly personality.
Basic computer skills (WhatsApp, email, Google Sheets).
Previous experience in customer service, telesales, or a contact centre role is an advantage.
Must live within proximity to the laundry (Surulere,Mushin,Festac,Yaba,Orile).
Meet weekly/monthly targets for new customer acquisition via telemarketing.
