9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.Responsible for the support & Management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels
Roles and Responsibility
Operational
Ensure that availability targets for infrastructure platforms are aligned with overall service targets
Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people
Provide out of hours support and guidance to the infrastructure platform support team as needed
Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack
Follow company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services
Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements
Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date
Carry out other activities as instructed by the Manager, Infrastructure Operations.
Education
First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline
Experience
Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities
Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment
Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O – disk and network)
Expert in Information Lifecycle Management (Backup & Archiving)
Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems
Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation
Experience in working through complex issues and providing alternative solutions
Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership
Ability to cope and deliver at satisfactorily high levels when under intense pressure
Exceptional analytical, quick-learning, and critical thinking skills
Strong change management skills
