Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.Key Responsibilities
Sell bus tickets at GIGM terminals to walk-in guest
Make and/or change travel reservations for walk-in guests using the online booking system
Create and maintain guest reservation records
Resolve service problems by clarifying the guest complaint via phone, email, and in person
Forward booking/travelling reschedule request to the concerned unit
Serve guests by providing service information related to travelling schedule, fare, &payment
Announce arrival and departure information using the public address system
Assisting guest luggage check-in • Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
Adhere to the company’s policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
Promote the online booking, app downloads and other products and services ofthe company to customers
Duties may be reasonably modified at the company’s discretion.
