Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies
Responsibilities
Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time
Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach
Assist customers place and complete orders in timely manner while adhering to standard policies and procedures
Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately
Research, identify, and resolve customer complaints using applicable software
Process customers’ orders, forms, and applications; follow through to ensure order fulfilment
Document all customer interactions according to standard operating procedures on the applicable CRM solution.
Requirements
Candidates should possess an HND / B.Sc Degree.
Age range – 26 years below.
