WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africas first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.
Job Objective
This role oversees planning, implementing and executing individual projects and group-related company projects in a coordinated manner to obtain benefits and control.
Key Duties & Responsibilities
Project Management & Execution
Lead and manage WIOCC’s network infrastructure projects to ensure timely and successful completion
Oversee client orders from pre-sales solution design to final handover, ensuring high levels of client satisfaction
Develop and maintain project charters, project plans, risk registers, budgets and lessons learned documentation
Monitor project delivery milestones to ensure alignment with client target timelines
Stakeholder & Client Engagement
Collaborate closely with account managers to understand client requirements and ensure project alignment
Serve as the primary point of contact for clients, providing regular and accurate project updates and reports
Manage relationships with internal teams, stakeholders and WIOCC clients effectively
Ensure seamless handovers to internal teams, aligning with client specifications
Cross-Functional Coordination
Lead virtual project teams consisting of Engineering, Operations, Legal, Procurement, Logistics and Finance
Engage and manage third-party suppliers to ensure compliance with client specifications, service level agreements (SLAs), and quality standards
Address and mitigate project concerns, contractual challenges and risks, escalating issues where necessary
Process & Performance Improvement
Actively participate in and promote the project gate review process
Oversee vendor and logistics management, ensuring timely delivery of materials and services
Ensure data accuracy within NetSuite and other project management tools
Serve as a deputy for the Programme Manager as required and contribute to ad-hoc reporting
Actively participate in process improvement and automation initiatives
Minimum Qualification
Bachelor’s degree (or equivalent; a master’s degree is an added advantage) in a technical field or equivalent relevant experience
Must be bilingual (English and French proficiency)
PMP, PRINCE2, or AGILE certification or equivalent
Proficient in Microsoft Project
Experience & Skills
A minimum of 5 years of technical experience in the telecom industry, with at least 3 years in a project management role
Strong background in fibre network project management
Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments
Strong written and verbal communication skills, with the ability to summarise and present key information to stakeholders concisely
Proficiency in using B/OSS tools and experience with the Microsoft Office suite, including MS Project
Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment
Familiarity with WIOCC network technologies, including Subsea, OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP), is preferred
Excellent interpersonal skills, including active listening, negotiation and conflict resolution
Ability to work cross-functionally and influence teams in a matrix environment
Attributes
Strong team leader and manager of virtual teams; motivated, persistent, and able to manage stress
Client-focused with confidence and relationship-building skills
Integrity and honesty with high ethical standards and strong negotiation skills
Passionate, adaptable and flexible
Committed to personal excellence, accuracy and attention to detail
Collaborative and results-driven through teamwork and partnerships
Strong analytical skills with the ability to collate and interpret data from various sources
Excellent communicator in both English and French, with a natural aptitude for dealing with people
Creative thinker with excellent problem-solving skills
Commercially aware, numerate and articulate
Exceptional network diagnostic skills
