HEMPAWA CONSULT is a global strategy consulting firm with offices across Nigeria. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. We advise and support local and global companies that are leaders and aspiring leaders in their industries.
Companies come to us because they know we offer the knowledge, insight and guidance they need to move forward with confidence. Our consultants deliver world-class and rigorous analysis, deep knowledge of their industries, and pragmatic solutions to produce practical, high-impact results – quickly.Responsibilities
Conduct outbound calls to existing and potential customers to promote and sell the company’s products and services.
Respond to inbound customer inquiries, providing detailed information about products and services to drive sales.
Accurately record customer details, purchase orders, and transaction information in the CRM system.
Process customer orders efficiently, ensuring accuracy and timely fulfillment.
Identify customer needs and recommend appropriate products and services to meet their requirements.
Generate new leads through cold calling, referrals, and follow-up on marketing campaigns.
Maintain and manage customer accounts, ensuring customer satisfaction and retention.
Build and maintain strong, long-lasting relationships with customers to encourage repeat business and referrals.
Follow up with customers post-sale to ensure satisfaction, resolve any issues, and identify additional sales opportunities.
Handle customer objections and rejections professionally, using sales scripts and objection-handling techniques provided by the company.
Continuously stay updated on product knowledge, industry trends, and competitor activities to effectively position the company’s offerings.
Collaborate with the sales team and other departments to share customer feedback, coordinate efforts, and improve overall service delivery.
Meet or exceed daily, weekly, and monthly sales targets and performance metrics, including call volume, conversion rates, and revenue goals.
Maintain a high level of professionalism, enthusiasm, and product knowledge during all customer interactions.
Requirements
Candidates should possess relevant qualifications with 1 – 3 years experience.
