Barnksforte Technologies Limited is a subsidiary of Barnksforte Group, a parent company with subsidiaries like Barnksforte Global Ltd. We are a conglomerate incorporated in Nigeria with domestic and international business portfolios and trade links. We offer development solutions in Africa and internationally. Barnksforte Technologies Limited was birthed with the idea to do things innovatively different, efficiently simple, timely, and right. Its innovative creativity comes from the desire to be remembered for many years. A Legacy for its groundbreaking accomplishment to our developing world despite all challenges. Based on our management philosophy, Barnksforte Technologies Limited is committed to creating a new, progressive, state-of-the-art approach in our operations and services and contributing to the growth of Nigeria and Africa at large. Our proven success is attributed to the hardworking and trusted Barnksforte team, who believes in the organization’s vision and has dedicated themselves selflessly to our incredible journey. We hope you would also be a part of our success stories by allowing us to prove our competence.Our Exciting Opportunity:
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.
In this role, you will be responsible for the Technical and financial performance of delivered customer support services.
You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.
The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
Responsibilities
You will:
Responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services
Collaborate and maintain relationships
Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in cooperation with Account team
Manage the contractual requirements towards the Customer Support organization
Distribute information to internal partners and call out delivery Issues
You will stay up to date with financial data
24/7 support in emergency situations
Requirements
To be successful in the role you are:
Minimum of Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
Minimum of 10 years of working experience and at least 5 years of Service Delivery Management experience.
E2E knowledge of Telecom Network including Cloud, Core, RAN and Revenue Management Nodes
Financial analysis skills
Negotiation and argumentation
Change and improvement management skills
You will promote knowledge sharing and mentoring
Delivering Results & Meeting Customer Expectations
Presenting & Communicating information
Responsible for delivering results & meeting customer expectations
You will drive Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & initiating action
You are capable of coping with pressures & setbacks
You should also have:
Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and teammate.
Ability to adapt to change
Ability to work under pressure
Trade compliance knowledge
Persuading & Influencing
Relating & Networking.
