IT Horizons Ltd is a company with diverse talents and skills on existing, recent and upcoming technologies worldwide. We are a team of young, vibrant, ambitious but experienced professionals who deal with everything relating to technologies especially information communication technologies (ICT). In addition, we have the ability to update with latest trends and requirements of our esteemed clients.
Our company established in 2010, had been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing total cost of ownerships.Job Summary
You will be responsible to Lead the implementing, maintaining, supporting, developing team and, in some cases, designing communication networks within an organization or between organizations.
Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users.
Users may be staff, clients, customers and suppliers.
You will lead the team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs
Responsibilities
Design and Configuration of routing and switching equipment
Design and Configuration of voice services (IP/Traditional; On-premises/Hosted)
Design and Configuration of Telepresence Solutions
Design and Configuration of Contact Center Solutions
Design and Configuration of Multimedia Solutions
Design and Configuration of Collaborative Solutions
Design and Configuration of Wireless Solutions
Design and Configuration of Enterprise Mobility Solutions
Design and Configuration of Network, Systems and Application Monitoring Solutions
Remote support of on-site engineers and end users/customer
Remote troubleshooting and fault finding when issues occur
Provide Level-1/2 support and troubleshooting to resolve issues
Liaising with project management teams, third-line engineers
Speaking with customers via email and phone for initial requirement capture
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
Design and implementation of new solutions and improving resilience of the current environment
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
Reporting network operational status by gathering and prioritizing information and managing projects
Deliver Proof of Concepts (POC)
Product presentations and demonstrations
Support with the technical qualification of sales opportunities
Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers
Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology
