Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development
At RIL people management is at the heart of ALL we do; easing business burdens is why we do it.
Our Vision
To be the first in outsourcing management providing value adding services to our clients with an efficient and professional team.
Our Strengths
We are supported by an experienced and versatile Board and Management while our processes are driven by state of the art technology. We are adequately capitalized and have access to funds for all our valued transactions. Our location also provides very good ambiance for our clients and staff to interact while our brand pillars of flexibility, resourcefulness and knowledge clearly demonstrate our commitment to “easing business burdens.”Job Purpose
To elevate and uphold exceptional service standards by resolving customer enquiries, service requests, and complaints within defined turnaround timelines.
The Client Experience Officer acts as the first line of contact, delivering responsive, intelligent, and solutions-oriented support across multiple banking touchpoints.
Key Responsibilities
Client Engagement & Service Delivery:
Serve as a primary liaison between clients and the institution for all inquiries, requests, and service-related needs.
Acknowledge, document, and resolve client issues using CRM tools and escalate where necessary to relevant teams (KYC, Account Origination, etc.).
Operational Excellence:
Ensure all client touchpoints reflect high professionalism, confidentiality, and compliance with internal standards.
Reduce turnaround times, eliminate rework, and enhance first-time resolution rates.
Communication & Client Feedback:
Provide proactive and transparent updates on service requests.
Contribute to client experience analytics by logging accurate service data and flagging recurring pain points.
Quality Assurance & Risk Compliance:
Maintain adherence to internal policies, regulatory standards, and operational risk frameworks.
Identify automation and process improvement opportunities, advising management on efficiency enhancements.
Minimum Qualifications & Experience
First Degree in Business Administration, Marketing, Finance or related field (Mandatory)
1–2 years in a client-facing role, preferably within banking, fintech, or a customer contact center.
Proven experience handling service tickets, emails, or inbound calls.
Meticulous attention to detail and a passion for high-quality service.
Emotionally intelligent; maintains composure under pressure.
Naturally collaborative with a growth mindset and drive for continuous improvement.
Respectful of client confidentiality and institutional integrity.
