Bold & Timeless (BT) is a premium Nigerian fashion house built on the values of strength, elegance, and originality. Based in Asaba, Delta State, BT creates timeless fashion pieces that blend bold statements with luxury craftsmanship. From exclusive ready-to-wear lines to custom statement pieces, we’re redefining what it means to wear confidence and live boldly. Our mission is simple: to make people feel powerful, stylish, and unforgettable. We are not just building a fashion brand — we’re creating a lifestyle movement rooted in quality, culture, and innovation. At BT, we are committed to empowering creative talents, maintaining ethical production, and delivering exceptional customer experiences across our showroom, production house, and digital platforms. Join us and become a part of Africa’s next big fashion story — one that’s Bold. One that’s Timeless.POSITION OVERVIEW
As the first face of Bold & Timeless (BT), the Showroom Manager is responsible for delivering exceptional client experiences, driving in-store sales, and ensuring smooth order processing. This is a multi-functional role suited to a proactive, well-organized professional who can manage daily operations, liaise with production, and uphold the brand’s bold yet timeless spirit.
KEY RESPONSIBILITIES
Showroom Operations
Welcome clients with grace, professionalism, and deep product knowledge
Provide styling support and guide clients through made-to-order processes
Maintain visual standards, ensure displays and mannequins are on-brand
Track daily footfall, sales, and popular inquiries
Customer Service & Sales
Handle in-store and phone inquiries, resolve customer concerns promptly
Use BT’s standard scripts and brand voice in all client communication
Upsell accessories or upgrades where relevant
Collect client feedback to inform showroom strategy
Order Management & Coordination
Enter and track customer orders accurately using the internal WIP tracker
Coordinate with the production team for timelines, dispatches, and rush orders
Notify customers about production updates and pick-up/delivery schedules
Inventory & Records
Monitor in-store samples, fabric swatches, and packaging materials
Keep daily logs for sales, pending orders, rush requests, and customer preferences
Alert management when low-stock thresholds are reached
PERFORMANCE METRICS (KPIs)
Daily client satisfaction rate (target: ≥ 90%)
Order accuracy and timeliness (target: ≥ 95% on-time delivery)
Monthly in-store sales revenue (target: ₦2m–₦5m)
Showroom shrinkage: 0% loss/damage tolerance
QUALIFICATIONS & SKILLS
Minimum 3 years of experience in retail, hospitality, or luxury fashion
Exceptional communication, emotional intelligence, and conflict resolution skills
Proficiency in basic inventory systems or POS apps (Loyverse, Vend, or similar)
Organized, stylish, confident, and aligned with BT’s brand values
Comfortable multitasking and handling both customers and backend duties
BONUS IF YOU HAVE
Personal interest in fashion or styling
Familiarity with custom clothing or made-to-order systems
Experience managing sales performance or small teams
WHAT YOU GET
Join a visionary brand redefining African fashion with global-class standards
Opportunity for promotion into a showroom cluster lead as the brand grows
Commission bonuses and staff wardrobe discounts
Training support and creative exposure in a fast-growing startup culture
