We use technology to solve logistics problems and connect businesses and individuals to easy, fast and cost-effective logistics services. Our solution is a one-stop platform for all procurement, warehousing, distribution, inventory management, last-mile haulage & delivery, and fulfillment needs. Job Summary
We are looking for a Key Account Manager to oversee post-sales relationships with high-value B2B customers and ensure seamless service delivery.
This role is responsible for maximizing account value through retention strategies, upselling relevant services, and ensuring customer satisfaction across all touchpoints.
The ideal candidate is relationship-driven, detail-oriented, and thrives in fast-paced, service-led environments.
Key Responsibilities
Account Management & Client Success:
Serve as the primary relationship manager for top-tier B2B accounts, ensuring regular touchpoints and long-term engagement.
Understand each client’s business goals and recommend appropriate SCALE service bundles tailored to their needs.
Monitor client account health and performance to identify churn risks or gaps in service delivery.
Service Coordination:
Collaborate with internal teams (operations, logistics, repairs, insurance, etc.) to ensure timely and efficient service fulfillment.
Ensure strict adherence to Service Level Agreements (SLAs) and act promptly on service escalations.
Performance & Growth:
Conduct quarterly business reviews (QBRs) to assess ROI, review KPIs, and align on future needs.
Identify upsell and cross-sell opportunities such as insurance, CNG conversion, or expanded service coverage.
Track and analyze customer data to uncover trends, preferences, and new revenue opportunities.
Reporting & Feedback:
Provide regular insights to internal teams on customer needs, product feedback, and growth opportunities.
Maintain accurate records of account activities and performance metrics using CRM tools.
Key Performance Indicators (KPIs)
Client Satisfaction (CSAT, NPS)
Revenue Per Account
Account Churn Rate
Upsell Conversion Rate
SLA Adherence Rate
Key Qualifications & Requirements
Bachelor’s Degree in Business, Account Management, or a related field.
3+ years of experience in account management, customer success, or B2B relationship management.
Strong understanding of value-added logistics or mobility services.
Proven track record in customer retention and revenue growth.
Excellent interpersonal, negotiation, and communication skills.
Proficiency in CRM and client engagement platforms.
