Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development
At RIL people management is at the heart of ALL we do; easing business burdens is why we do it.
Our Vision
To be the first in outsourcing management providing value adding services to our clients with an efficient and professional team.
Our Strengths
We are supported by an experienced and versatile Board and Management while our processes are driven by state of the art technology. We are adequately capitalized and have access to funds for all our valued transactions. Our location also provides very good ambiance for our clients and staff to interact while our brand pillars of flexibility, resourcefulness and knowledge clearly demonstrate our commitment to “easing business burdens.”Responsibilities
To ensure that customers’ service requests are processed according to mandate.
To ensure that applications are captured in line with customers’ mandate, with due consideration to laid down rules and policies, to enable a verdict within the Service Level Agreement.
Maintain a high level of integrity and ethical standards.
Ensure proper record-keeping in terms of regulatory requirements.
Ensure full implementation of the 5s concept.
Action items in the work queue are within the SLA at the right standard.
To comply with operating processes to ensure that their quality and business targets are met.
Ensure all received applications are processed within the agreed cut-off time and all exceptions are tracked accordingly.
Must have a full understanding of CBN-Know Your Customer (KYC) guidelines.
Comprehensive knowledge of the Bank’s Customer On-boarding Process.
Must have a full and updated knowledge of Personal & Business Banking products.
Strict review of Customer’s Account Opening Packages.
Responsible for identifying and escalating falsified KYC documents.
Capture the appropriate customer’s Personal information on the Omniflow application as written on the account opening package by the customer.
Capture all required fields under the KYC details framework, i.e. Internal reference & external reference information.
Map mandate for each signatory and define the operative rule under the ‘Remarks’ field on Omniflow.
Appropriately capture the customer’s Address verification on Omniflow.
Capture all required fields on the account services framework, subject to the product type.
Indicate as applicable required account services and collaterals as specified by the customer on the account opening package, Debit card, Cheque Book, Internet Banking, and Mobile Banking.
Professional management of requests on assigned queues.
Requirements
Candidates should possess an OND (Upper Credit) in a related field with experience.
27 years, max age.
