We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.Responsibilities:
Responsible for answering and handling daily complaints from Chinese customers
Undertake the basic daily demands and implementation of various internal business departments
Continuously supervise and urge completed tasks to ensure on-time delivery
Other temporarily arranged tasks
Monitor and analyze customer service operations to ensure efficiency and effectiveness.
Conduct data analysis to track key performance metrics (KPIs) and identify trends or issues affecting customer satisfaction.
Requirements:
Ability to speak Mandarin Fluently is a MUST
Quick learning ability
Strong analytical skills with proficiency in data analysis tools and techniques especially good knowledge of Microsoft Office tools.
Familiarity with customer service best practices and strategies for enhancing customer satisfaction
