OptiHuman Consulting Ltd is an HR consulting company that provides targeted recruitment, manpower planning, HR department set-up, policies development and background-check services across various industries.Specific Responsibilities
Ensure Outstanding customer care at all times.
Maintain a friendly, cheerful, and courteous demeanor at all times.
Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Use suggestive selling techniques to sell room nights, and increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
Cross check all billing instructions are correctly updated
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Perform other duties as assigned, requested, or deemed necessary by management.
Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of the Front Office Manager
Requirements.
3+Years experience as an Front Desk supervisor, Customer Experience in Hospitality Management.
A degree or Diploma in Hospitality Management
Experience in motivating and leading a winning team.
Ability to remain calm whilst under pressure.
Knowledge of Opera / Omega …. Property Management System is required.
Advanced communication, organizational, interpersonal and customer service skills.
Highly organized, results oriented with the ability to be flexible and work well under pressure.
Professional attitude and appearance
Working knowledge of Word, Excel and other computer related programs.
