OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations. Responsibilities
Answers phone and responds to customer requests.
Upsell/Sell products and services, place custom orders in the computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Follow up on customer inquiries, if not immediately resolved.
Recognize, document, and alert the supervisor of trends in customer calls.
Requirements
NCE, OND, HND / Bachelor’s Degree in any field of study.
Candidate must be within the age bracket 20 – 35years
Relevant experience (0 – 4 years) in Customer Service is an advantage
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.
