Our Mission Value-Based Banking for All Nigerians At Assets MFB, we offer value-based banking to Nigerians by creating superior value for all our stakeholders with the most effective and sustainable technologies, holding ourselves to the highest professional and ethical standards, and building an enduring transparent institution.We are growing to become a leading, transparent customer-centric digita
Job Details
Minimum of a first degree in Mass Communication, Business Administration, Finance, Marketing, or related field from a reputable University.
Minimum of 9 years of experience in client success, customer service and account management, preferably in the financial services sector (strictly Microfinance Banks), with at least 5 years in a senior level role in a structured organization.
Develop and implement client success strategies to enhance client satisfaction, engagement, and retention.
Lead and manage the client success team, providing guidance, training, and support to ensure high performance.
Act as the primary point of contact for key clients, addressing their needs and concerns promptly and effectively.
Monitor and analyze client feedback, satisfaction metrics, and other data to identify areas for improvement and implement necessary changes.
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless client experience.
